If you feel your product is defective, DO NOT BRING THE PRODUCT BACK INSIDE THE STORE, as it is against state regulations. We process defective product through the cultivation centers themselves using the following procedure:

You will need to email [email protected] with the following information:

• Your Full Name

• Date of Purchase

• Product Name & Defect

• A clear picture of the item, including the barcode

• And if you are a medical patient, your qualifying patient number

The process relies on the cultivators so you may not hear back as quickly as you’d like. Turn around times can range from 3 days to a month so please be patient.

See some examples of some defective products below:

We offer Buy One Get One 50% your entire first purchase for our medical patients only!

We have a point-per-dollar reward system for our medical patients only at this time. You can redeem points when you reach the following amounts:

250 Points = $10 Credit

500 Points = $20 Credit

1,000 Points = $50 Credit

Not only do they never expire, if you search “Springbig” on the app store, you can download their app and make an account to keep track of how many points you have, or, click the box below to make an account with them online. You can click the link below to sign up or check your points!

Click here!

We accept cash and have 2 cashless payment options.

We also have ATMs on site!

(There is a $3.50 fee for ATM transactions)

Our 2 cashless payment options, CanPay & AeroPay, that connect straight to your bank account & you don’t have to worry about cash! AeroPay can even be used to pay online ahead of time! NOTE: IT MAY TAKE UP TO 24 HOURS FOR YOUR BANK AND CANPAY/AEROPAY TO CONNECT

More from them & how to sign up here:

CanPay – https://www.canpaydebit.com/consumer-faqs/

AeroPay – https://www.aeropay.com/

You can consume cannabis in your home, backyard, back porch or on any private residence as long as you are out of public view. If you are a renter, your landlord has the right to establish and enforce their own policies related to cannabis possession and consumption.

As for where you can’t smoke, here is everything you need to know from the Illinois Cannabis Regulation and Tax Act and the Smoke Free Illinois Act.

Cannabis is still Federally Illegal

Although medical and recreational cannabis is legal, cannabis is still illegal on the federal level. Its classified as a Schedule I Controlled Substance, so it’s illegal to board a plane, cross state lines, or be on any federal property while in possession of cannabis or cannabis products.

Important: People who live in federally subsidized housing may face eviction for using cannabis or for being present in a residence where cannabis is consumed. Anyone who receives housing vouchers is similarly subject to termination of their benefits for possessing or consuming cannabis.

Here’s where Illinois does NOT allow cannabis consumption

• On a school bus

• On the grounds of any preschool or primary or secondary school

• In any correctional facility

• In any motor vehicle

• In a private residence that is used to provide licensed childcare or any social service care

• In any publicly visible place (front porch, in your car, on the sidewalk)

• Knowingly in close physical proximity to anyone under 21 who is not a medical cannabis patient

• While operating, navigating, or being in actual physical control of any motor vehicle, aircraft, or motorboat

According to the Smoke Free Illinois Act, prohibitions on smoking and vaping cannabis are subject to the same restrictions as tobacco products.

Where smoking and vaping are prohibited

• Public places and buildings like offices, elevators, restrooms, theaters, museums, libraries, educational institutions, schools, commercial establishments, enclosed shopping centers and retail stores

• Restaurants, bars, taverns and gaming facilities

• Lobbies, reception areas, hallways, meeting rooms, waiting rooms, break rooms and other common-use areas

• Concert halls, auditoriums, enclosed or partially enclosed sports arenas, bowling alleys, skating rinks, convention facilities, polling places and private clubs

• Hospitals, health care facilities, health care clinics, childcare, adult care or other similar social service care

Where Illinois prohibits the possession of cannabis, even if you’re not smoking

• On a school bus, unless permitted for a qualifying patient or caregiver

• On the grounds of any preschool or primary or secondary school, unless permitted for a qualifying patient or caregiver

• In any correctional facility

• In a vehicle, unless the cannabis is in a reasonably secured, sealed container which reasonably inaccessible while the vehicle is moving

• In any vehicle upon a highway, except in a sealed, odor-proof, child-resistant cannabis container

• At a private residence that is used to provide licensed childcare or any social service care on the premises

What about private property, companies and universities?

Illinois cannot require individuals, private companies or organizations to follow policies that are in violation of federal law. So, landlords, employers and business establishments reserve their right to establish and enforce their own policies related to cannabis possession and consumption.

Illinois law specifically allows employers to maintain a zero-tolerance policy for cannabis in the workplace. Existing tests for cannabis only indicate the presence and not the amount of THC in the bloodstream. Because testing cannot determine exact THC or impairment levels, employers may be within their legal rights to dismiss an employee for any presence of cannabis by testing.

Colleges or universities that must abide by the Drug-Free Schools and Communities Act Amendments of 1989 may institute their own policies regarding cannabis possession and use.

First, click on our “Order Online” button at the top right corner of your screen and select your market.

-Click on “Log In” on the top right hand side of the selected menu.

-Either log in or sign up for an account online.

-Begin placing items in your cart & checkout!

How Long is my Order Held for and When can I Place an Order?

Medical patients online ordering is available 24/7 and are held for 24 hours.

Recreational patient online ordering is live from 10 am – 6:55 pm Monday – Saturday, and is held until the end of that day.

Sativa and indica are the two main subspecies of cannabis–each with their own set of psychoactive properties. All strains and genetics today are hybrids that can lean indica or sativa with their perceived effects. Let’s break it down, shall we

What are “sativa” and “indica” anyway?

Cannabis sativa and Cannabis indica–or “sativa” and “indica” for short– are the two main subspecies of the cannabis plant. The former are taller and grow in warmer regions, while the latter are shorter and bushier and tend to grow in the mountains. Both are consumed for their recreational and therapeutic benefits.

Do they affect me differently?

Though genetically similar, sativa and indica tend to produce different psychoactive effects: sativa tends to be euphoric and uplifting, while indica is usually more soothing and relaxing. Specifically, sativa tends to offer an energizing and wakeful high, making it popular for daytime use. Because of its stimulating and cerebral qualities, sativa is considered especially psychoactive or “heady.” Indica, by contrast, tends to produce a weightier and more laid back experience–often described in terms of a “body high” or “body buzz”–and is commonly consumed to wind down in the evenings, for pain relief, or as a nighttime sedative/sleep aid.

So what’s a “strain” then? 

If sativa and indica are the two naturally occurring types of cannabis, a strain is a variety that humans have cultivated on purpose. Strains can be developed from either the sativa or indica plant in isolation–or, what’s more often the case, combine genetic elements from both. Also known as “cultivars,” strains are selectively bred to emphasize a variety of desirable traits–whether aroma, flavor, or psychoactive properties. There are hundreds of pure and hybrid strains available to consume and enjoy.

So do hybrid strains have hybrid psychoactive properties?

Exactly! Between pure sativa strains and pure indica strains lie a vast range of hybrid strains combining the psychoactive properties of each. Some are lively and sativa-dominant, some are soothing and indica-dominant, and some strike a balance between the two. When it comes to characterizing the psychoactive effects of different strains, however, it is important to note that these characteristics are only tendencies: as individual responses may vary, what matters most is discovering the strains that you like best.

In short: when it comes to sativa, indica, and the many strains of cannabis that lie between them, no two experiences are exactly alike. Just as flavors and aromas will vary, so will their psychoactive effects.

It’s good to know what you’re getting. Let’s dive in.

What are THC and CBD anyway?

THC and CBD are naturally occurring compounds found in the cannabis plant with varying therapeutic benefits-ranging from alleviating nausea and chronic pain to assisting with insomnia and certain neurological disorders. Tetrahydrocannabinol (THC), and Cannabidiol (CBD) belong to a special group of compounds called “cannabinoids.” Of the 113 clearly identified cannabinoids, THC and CBD are the most common. They work by interacting with a part of the human body called the endocannabinoid system. These compounds bind to the endocannabinoid receptors to produce a variety of mental and physical effects.

How do THC and CBD affect me?

THC is the compound most associated with producing euphoria and other experiences a “high.” By contrast, CBD delivers various therapeutic benefits without any intoxicating effects. When combined, CBD harmonizes with THC synergistically to deliver increased therapeutic benefit & regulate the intensity of its psychoactive properties. This is commonly known as the “entourage effect.”

What are their therapeutic properties?

THC and CBD are reported to help regulate the body’s natural processes like mood, appetite, and sleep, allowing people to manage symptoms associated with chronic medical conditions. Below is a list of common uses and reported therapeutic benefits.

One of the questions we get most often is “why does my label have such a small percent of THC?” In Illinois the label on all cannabis products contain. its cannabinoid content. THCA is usually the highest cannabinoid present, but it is not psychoactive until converted to THC. A small % of THC occurs naturally in the curing and drying process and the label this naturally occurring amount. However, Decarboxylation is the process is the process needed to convert THCA to THC and activate the psychoactive effects of cannabis. Decarboxylation occurs when cannabis is heated via smoking, vaping, dabbing, & baking.

So how you can determine what percent of THC you are really experiencing by simply looking at your product label?

A little math is needed & the equation is: THCA x .877 + THC = THC

Most cartridges in Illinois are made using CCELL carts. Here is a great excerpt from CCELL themselves;

“Less is more” are words a lot of people live by. It also applies to filling CCELL cartridges. You’ve probably noticed when making your purchase that usually the cartridges are not filled up. There is always tiny headspace above the oil level. How did the tiny headspace end up there? Does it mean that you didn’t get what you paid for?

Hide and Seek in Highly Absorptive Atomizer

If you purchased pre-filled CCELL carts, some of the extracted oil has been absorbed into the ceramic heating elements. After filling the carts, we usually advise oil manufacturers to let them sit there for a while in order for the ceramic atomizer to be fully saturated so that when they land in your hands, you can start vaping right away. No prime time needed.

The ceramic heating elements, however, are usually a bit bigger than other atomizers on the market, and more importantly, they have incredibly high absorption ability. According to our researchers and engineers, one CCELL ceramic heating element can absorb up to 150 milligrams of the extracted oil, resulting in part of it “missing”.

Your Purchase Is Worth Every Penny

In addition, when using a pressing machine to press the mouthpiece into the reservoir, it creates a bit of air pressure which is also likely to lower the oil level.

Last but not least, at the design stage, engineers at CCELL have already considered all the possibilities and made the reservoir larger for headspace. For example, if you purchase a cart with 1-gram oil, the actual full capacity of the cart itself is around 1.25 grams. A completely full reservoir may increase the risk of oil leakage.

This does not mean we will not file off carts that you think are defective. If you still feel you received an underfilled cart, please see our what to do with a defective products page HERE.

The dots on your products are just a way for us to keep track of the inventory and to prevent discrepancies.

If you are an Illinois resident you are able to per day purchase:

• 30 grams of cannabis flower

• 5 grams of cannabis concentrate

• No more than 500 milligrams of THC contained in cannabis infused products

If you are an out of state resident, your daily limits are halved:

• 15 grams of cannabis flower

• 2.5 grams of cannabis concentrate

• No more than 250 milligrams of THC contained in cannabis infused products